Privacy Policy

1. Introduction

Framelix GentleBuild (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, enroll in courses, or interact with our services.

2. Information We Collect

• Personal identifiers: name, email address, phone number, and mailing address provided during registration or checkout.
• Account data: username, password (hashed), and course progress history.
• Payment information: processed securely via third-party providers — we never store full card details.
• Usage data: IP address, browser type, pages visited, time spent on each lesson, and device information.
• Communication records: messages sent through our contact form or support chat.

3. How We Use Your Information

We use the information we collect to deliver calm, supportive learning experiences, process enrollments, provide customer support, send gentle reminders about course progress, and improve our platform. We never sell your personal data.

4. Cookies and Tracking Technologies

We use essential cookies to maintain your login session, remember theme preferences, and analyze site performance. You may manage cookie settings through your browser. Third-party analytics tools (anonymized) help us understand how visitors engage with our gentle learning environment.

5. Data Retention and Security

We retain personal data only as long as necessary to provide our courses and comply with legal obligations. All data is protected with industry-standard encryption and access controls. We conduct regular security reviews.

6. Your Rights

You may request access, correction, or deletion of your personal data at any time by contacting us. You may also opt out of marketing emails via the unsubscribe link in each message. California residents may exercise their CCPA rights upon request.

7. Third-Party Services

We partner with trusted services for payments, email delivery, and hosting. Each provider maintains its own privacy commitments aligned with our standards.

8. Changes to This Policy

We may update this policy occasionally. Changes will be posted here with a revised effective date. Continued use of our services after updates constitutes acceptance of the new policy.